Employment
Our Available Open Positions
Caregiver – Better Hand Community and Health Services
Your Main Tasks:
As a Caregiver at Better Hand Community and Health Services, you will play a critical role in providing support and care to individuals with intellectual and developmental disabilities. You will work closely with our clients to ensure their physical, emotional, and social well-being, while fostering independence and community inclusion.
🧑🦽 Helping Clients Every Day
- Help with bathing, dressing, grooming, and cooking meals
- Remind them to take their medicine
- Support them in learning skills and reaching personal goals
- Go with them on errands
- Join them for fun community events like walks, games, or outings
- Encourage them to be more independent
🛡️ Keeping Clients Safe
- Always make sure clients are safe and cared for
- Watch for any changes in behavior and step in when needed
- Help in emergencies and follow the rules
🏘️ Getting Involved in the Community
- Plan fun activities and trips to meet others and join in the community
- Support them in hobbies, games, or other social events
📝 Writing Reports
- Keep notes on what the client did and how they’re doing
- Tell your supervisor if there are big changes in health or behavior
🗣️ Good Communication
- Talk openly with clients, their families, and co-workers
- Join team meetings and share ideas
🎓 Learning and Growing
- Take part in training and learn new skills
- Share what you learn with your team
✅ What You Need
- Complete training and pass all required tests
- Be able to use the Electronic Visit Verification (EVV) app
- Pass a criminal background check
- Have a valid driver's license with a clean record
- High school diploma or equivalent
- Experience with individuals with disabilities is a plus
- Good communication and people skills
- Patience, kindness, and a positive attitude
💪 Physical Needs
- Be able to lift or help transfer clients (with proper training)
- Be comfortable standing, bending, or kneeling for long periods
⏰ Working Hours
- Must be flexible with hours, including evenings and weekends
- Work may happen in different places: homes, programs, or out in the community
🗂️ Designated Coordinator
As a Designated Coordinator, you will play an important role in helping people with different needs live better lives. You will make sure they get the right care and support to stay safe, independent, and happy. You will also lead a team, create care plans, and follow all rules and standards.
📝 Responsibilities
🔗 Coordination and Supervision
- Make sure each person gets the right services and support.
- Work with other departments and outside organizations to provide full care.
- Supervise caregivers and support staff.
- Help your team grow by giving feedback and training.
📋 Assessment and Planning
- Meet with individuals to learn what they need, want, and hope to achieve.
- Create and update personal care plans that match their goals.
- Work together with the person, their family, and support team to plan care.
📚 Compliance and Documentation
- Follow all laws, rules, and company policies.
- Keep accurate records like progress notes, reports, and updates.
- Make sure all paperwork is done the right way and on time.
🗣️ Communication and Advocacy
- Speak up for people and make sure their voices are heard.
- Help clients, families, and other team members stay connected and informed.
- Make sure plans are clear and followed by everyone involved.
🎓 Training and Education
- Teach your team about best practices and new rules.
- Give clients helpful information so they understand their own care.
🚨 Crisis Management and Problem-Solving
- Stay calm and handle emergencies in the best way.
- Solve any problems quickly — with care and teamwork.
📅 What You Need
⚙️ Physical Needs and Working Hours
- This job may require sitting at a desk or working on a computer.
- You might travel between locations or visit clients.
- Working hours may include some evenings or weekends.
- You should be able to respond quickly to emergencies.
🎓 Qualifications
You must meet one of the following:
- A Bachelor’s degree in a human services field + 1 year of full-time experience helping people with disabilities or seniors.
- An Associate degree in a human services field + 2 years<
💼 Employment Specialist
An Employment Specialist assists clients in their search for employment by providing guidance, resources, and support to help them secure suitable job opportunities. They work closely with clients to assess their skills, interests, and needs, and then connect them with potential employers or training programs. They also help clients with one-on-one coaching and resume building to prepare them for interviews and increase their hiring prospects.
📝 Job Responsibilities
🔍 Job Search Planning
- Conduct assessments of clients to determine their skills, qualifications, work history, career goals, and any barriers to employment (such as disabilities or lack of transportation).
- Encourage informed choice, self-determination, and active participation throughout the employment process.
- Emphasize the client’s strengths, interests, and talents.
💡 Job Development and Negotiation
- Help clients in their job search process by offering guidance on effective job search strategies, including using online job boards, networking, and hiring platforms like LinkedIn.
- Market the client’s skills to employers and research/create new job opportunities for them.
- Organize information gathered (e.g., create a list of employers by industry or location).
- Assist clients in creating or improving resumes and cover letters to boost their chances of landing interviews.
- Provide interview coaching and conduct mock interviews.
- Develop relationships with local businesses and employers.
- Negotiate accommodations and job conditions for clients (e.g., hours, wages, tasks, orientation).
📈 Post-Employment Support
- Ensure the employee is included in workplace activities and treated fairly.
- Assist with managing transportation or travel for clients.
- Perform job analysis and break down roles into smaller tasks when needed.
- Develop strategies to support clients at the workplace.
- Stay in contact with clients to monitor progress and provide ongoing support.
📋 Documentation and Reporting
- Keep detailed records of client meetings, job placements, and employment outcomes.
- Create reports for program evaluation and funding purposes.
- Ensure compliance with employment laws and program guidelines.
- Update the client management system (Caretab) with progress notes and client updates.
✅ Qualifications
- Bachelor’s degree in a related field such as psychology, social work, or human services preferred (experience may substitute).
- Certification such as ACRE, CESP, DSP-S-ES, or willingness to earn a similar credential independently.
- Understanding of the labor market, job search strategies, and local employment trends.
- Excellent communication and interpersonal skills for working with clients and employers.
- Comfortable using computers, job search platforms, and Microsoft Office tools.
- Awareness of diversity and inclusion principles.
- Empathy, patience, and motivation to support job seekers.
- Knowledge of career development theories and vocational tools is a plus.
- Career counseling certification is a bonus.
🏠 Housing Support Specialist
The Housing Support Specialist is responsible for assisting individuals or families in securing and maintaining safe and stable housing. They work closely with clients facing housing-related issues, advocating on their behalf, connecting them to appropriate resources, and helping them navigate the housing system. This role is essential in addressing homelessness and housing instability within the community.
📝 Job Responsibilities
🧾 Assessment and Intake
- Conduct assessments to understand the housing needs, preferences, and barriers of clients.
- Determine eligibility for housing assistance programs.
- Develop a housing transition plan.
- Develop a housing sustaining plan.
🏘️ Housing Placement
- Assist clients in finding appropriate housing options, including rental units, housing search, application process, screening, and assessments.
- Complete housing applications on behalf of clients.
- Work with clients to expunge records or request reasonable accommodations.
- Ensure the new living arrangement is safe and ready for move-in.
📋 Case Management
- Provide ongoing case management, including setting goals, tracking progress, and supporting stability.
- Assist clients with housing recertification processes.
- Train clients on lease compliance, tenant responsibilities, and household management.
- Offer immediate support during housing crises such as eviction or homelessness.
- Update and revise crisis/safety plans regularly.
🔗 Resource Referral
- Connect clients with community services like mental health, addiction recovery, employment aid, and legal support.
- Advocate with community resources to prevent eviction and ensure client safety.
💵 Financial Assistance
- Assist clients in accessing financial help for rent, deposits, utilities, and moving costs.
- Support clients in budgeting and understanding lease agreements.
- Help clients apply for benefits that support housing retention.
🏢 Landlord Engagement
- Establish and maintain positive relationships with landlords and property managers.
- Promote cultural understanding with landlords, neighbors, and clients.
- Collaborate with landlords to support housing retention efforts.
- Educate clients about tenant rights and advocate when issues arise.
🚗 Transportation
- Provide transportation while discussing housing-related matters.
- Help clients coordinate and organize their move.
🗂️ Documentation and Reporting
- Maintain accurate, confidential client records including assessments and progress updates.
- Prepare required reports for funders or internal policies.
✅ Qualifications
- An associate degree in social work, human services, or a related field (a bachelor's degree may be preferred).
- Knowledge of housing laws, affordable housing programs, and local housing resources.
- Strong interpersonal and communication skills to collaborate with clients and partners.
- Problem-solving and crisis intervention skills.
- Cultural competency and experience with diverse populations.
- Empathy, patience, and a non-judgmental approach.
- Ability to work independently and within a team.
- Familiarity with case management software and general computer use.
- Valid driver’s license and reliable transportation (if required for outreach or home visits).
🏢 Office Manager
We are seeking a dedicated and organized Office Manager to join our team. The Office Manager will play a pivotal role in ensuring the smooth operations of our office in Minneapolis. This individual will be responsible for overseeing administrative tasks, managing office staff, and supporting the delivery of high-quality care to our clients.📝 Key Responsibilities
📂 Administrative Management
- Manage the day-to-day administrative operations of the office.
- Maintain accurate and up-to-date records, including client files, employee records, and financial documents.
- Implement and maintain office policies and procedures in compliance with State and Federal regulations.
👥 Staff Supervision
- Recruit, train, and supervise staff such as designated managers (DM), coordinators (DC), caregivers, PCAs, and administrative assistants.
- Conduct regular performance evaluations and provide constructive feedback.
- Foster a collaborative and supportive work environment.
📅 Scheduling and Coordination
- Coordinate client schedules to ensure timely delivery of care services.
- Assign appropriate caregivers and nurses based on availability and client needs.
- Resolve scheduling conflicts and ensure adequate coverage at all times.
💰 Financial Management
- Oversee and manage the office budget.
- Process invoices, track office expenses, and manage payroll activities.
- Work with finance departments to ensure accurate reconciliation of financial data.
✅ Compliance and Quality Assurance
- Stay updated on industry regulations and ensure office compliance with healthcare laws.
- Participate in quality assurance reviews to maintain care standards.
- Promptly address compliance issues or service-related concerns.
📞 Communication and Customer Service
- Maintain open communication with clients, staff, and healthcare professionals.
- Handle client complaints and concerns with professionalism and care.
- Serve as a liaison between the office and external healthcare agencies or regulators.
✅ Qualifications
- Bachelor’s degree in business administration, healthcare management, or a related field (preferred).
- Proven office management experience, preferably in healthcare or home health care.
- Minimum of three years in a direct care service supervisory role.
- Strong knowledge of healthcare compliance and quality standards.
- Excellent leadership, organizational, and communication skills.
- Proficient with healthcare software systems (e.g., billing, records management).
- Adaptable and able to manage tasks in a fast-paced work environment.
🧑⚕️ PCA Worker
Better Hand Community and Health Services is a home and community-based health service provider based in South Minneapolis. At Better Hand Community, our approach is centered around providing exceptional care for each client, promoting independence, dignity, and a high quality of life.
We use a client-centered approach by collaborating with clients, families, and healthcare professionals to create personalized care plans. Our experienced and compassionate caregivers provide professional, respectful, and safe care. Clear and consistent communication helps us build lasting trust with those we serve.
💼 About the Role
We are looking for a compassionate and reliable PCA (Personal Care Assistant) Worker who can support the daily living activities and safety of our clients. The ideal candidate should be respectful, flexible, professional, and capable of adapting to individual care needs. Availability for 7-day schedules including night supervision shifts is required.
🔧 Duties and Responsibilities
- Work with individuals who are disabled or use motorized wheelchairs.
- Assist with daily personal care: cleaning, bathing, grooming, skin and nail care, oral hygiene, dressing, and mobility support.
- Clean common household areas including kitchens, bathrooms, bedrooms, and laundry rooms.
- Assist with grocery shopping, cooking, meal preparation, and feeding.
- Maintain accurate daily records (e.g., timesheets, check-in/out).
- Report any client condition changes to the assigned qualified professional.
- Use basic technology for care documentation and communication.
✅ Requirements
- Valid PCA Certificate (Step to Success Training Certificate).
- Complete orientation, training, and successfully pass required tests.
- Complete and pass Vulnerable Adult Report training.
- Ability to use Electronic Visit Verification (EVV) systems.
- Pass a criminal background check.
🧑⚕️ Qualified Professional (QP)
Better Hand Community and Health Services is seeking a dedicated and compassionate Qualified Professional (QP) for our Personal Care Assistant (PCA) program. As a QP, you will play a critical role in supporting individuals who need assistance with daily living while ensuring their safety, well-being, and independence.
💼 Key Responsibilities
🛏️ Personal Care and Support
- Assist clients with Activities of Daily Living (ADLs) such as bathing, grooming, toileting, dressing, and mobility support.
- Administer medications according to prescribed schedules.
- Monitor and document vital signs, reporting concerns to healthcare providers.
📝 Assessment and Care Planning
- Conduct initial and periodic assessments of clients’ physical, mental, and emotional health.
- Develop person-centered care plans in collaboration with clients, families, and healthcare professionals.
📣 Client Advocacy and Communication
- Advocate for clients by communicating their needs and preferences to the care team.
- Maintain open communication with clients, families, and stakeholders to ensure satisfaction with care plans.
📂 Record-Keeping and Documentation
- Maintain accurate records of care, medications, and daily activities.
- Ensure compliance with documentation standards and healthcare regulations.
🏡 Safety and Environment
- Promote a clean, organized, and safe living environment.
- Implement appropriate safety protocols and measures.
👩🏫 Training and Support
- Provide guidance and training to caregivers on following care protocols.
- Offer emotional support to both clients and their families.
✅ Qualifications and Requirements
📚 Education & Experience (must meet one of the following):
- Bachelor’s degree in human services or related field + 1 year of full-time direct care experience.
- Associate degree in human services + 2 years of full-time direct care experience.
- Diploma in human services + 3 years of full-time direct care experience.
- 50+ hours of human services education/training + 4 years of direct care experience under supervision.
💻 Additional Requirements:
- Certified as a Designated Coordinator (preferred).
- Strong understanding of healthcare regulations, compliance, and quality assurance.
- Proficient in healthcare software and documentation systems.
- Effective communication, leadership, and organizational skills.
- Experience in person-centered care planning and team coordination.
💪 Physical Requirements
- Ability to assist clients with physical support and mobility.